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Fast & Reliable Delivery

Shipping Policy

We are committed to delivering your orders quickly and safely to your doorstep.

Last Updated: April 2, 2026

At Ruby Signature, we strive to provide fast, reliable, and secure shipping services. This shipping policy outlines our delivery methods, processing times, shipping costs, and delivery information.

1. Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after we receive your order confirmation email.

Order Processing

  • Orders placed before 2:00 PM EST on business days will be processed the same day
  • Orders placed after 2:00 PM EST will be processed on the next business day
  • During peak seasons or sales, processing may take up to 3-5 business days
  • You will receive an email confirmation once your order has been shipped

2. Shipping Methods & Delivery Times

We offer several shipping options to meet your needs:

Standard Shipping

  • Delivery Time: 5-7 business days
  • Cost: Free on orders over $50, $5.99 for orders under $50
  • Tracking: Included with all standard shipments

Express Shipping

  • Delivery Time: 2-3 business days
  • Cost: $15.99
  • Tracking: Real-time tracking updates

Overnight Shipping

  • Delivery Time: 1 business day
  • Cost: $29.99
  • Tracking: Priority tracking with delivery confirmation
  • Note: Orders must be placed before 12:00 PM EST for next-day delivery

3. Shipping Costs

Shipping costs are calculated at checkout based on your selected shipping method and delivery address. We offer:

  • Free Standard Shipping: Available on all orders over $50
  • Flat Rate Shipping: $5.99 for orders under $50
  • Express & Overnight: Fixed rates as listed above
  • International shipping costs vary by destination and will be calculated at checkout

4. Delivery Areas

Domestic Shipping

We currently ship to all 50 states in the United States, including Alaska and Hawaii. Delivery times may vary for remote locations.

International Shipping

We ship to select international destinations. International orders may be subject to:

  • Customs duties and taxes (charged by the destination country)
  • Extended delivery times (10-21 business days)
  • Additional shipping fees
  • Import restrictions on certain items

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to:

  • Track your package in real-time on our website
  • Receive delivery updates via email or SMS
  • View estimated delivery date
  • Contact the carrier directly if needed

Tracking information is typically available within 24 hours of shipment.

6. Delivery Issues

Lost or Stolen Packages

If your package is lost or stolen, please contact us immediately. We will investigate and work with the shipping carrier to resolve the issue. We may require a police report for stolen packages.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. We will arrange for a replacement or refund. Please keep the original packaging and take photos of the damage.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you notice an error, contact us immediately before shipment.

7. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to pick up from the carrier, we will:

  • Contact you to confirm the correct shipping address
  • Reship the package at your expense (original shipping cost plus reshipment fee)
  • Process a refund for the items (minus original shipping costs) if you prefer not to reship

8. Changes to This Shipping Policy

We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our shipping practices.

If we make significant changes, we will notify you via email or a notice on our website.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:

Address

123 Fashion Street, Suite 100
New York, NY 10001
United States