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Your Satisfaction Matters

Refund Policy

We want you to be completely satisfied with your purchase. Learn about our refund and return process.

Last Updated: April 2, 2026

At Ruby Signature, we stand behind the quality of our products. This refund policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging with all tags attached
  • Returned within 30 days of delivery
  • Accompanied by the original receipt or proof of purchase

Items that are damaged, used, or missing tags may not be eligible for return.

2. Return Process

Step 1: Contact Us

To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us via email or phone.

Step 2: Get Authorization

We will provide you with a Return Authorization Number (RAN) and return instructions. Please include the RAN with your return package.

Step 3: Ship Your Return

Package your item securely in the original packaging and ship it to the address provided. We recommend using a trackable shipping service.

Step 4: Receive Refund

Once we receive and inspect your return, we will process your refund within 5-7 business days.

3. Refund Methods

Refunds will be issued to the original payment method used for the purchase:

  • Credit/Debit Cards: Refunds will appear on your statement within 5-10 business days
  • PayPal: Refunds are processed immediately and may take 3-5 business days to appear
  • Gift Cards: Refunds will be issued as store credit
  • Bank Transfers: May take 7-14 business days to process

4. Non-Refundable Items

The following items are not eligible for return or refund:

  • Items marked as "Final Sale" or "Non-Returnable"
  • Personalized or customized items
  • Items damaged due to misuse or normal wear and tear
  • Items without original packaging or tags
  • Gift cards (unless required by law)
  • Items returned after the 30-day return period

5. Exchanges

We are happy to exchange items for a different size or color, subject to availability. To request an exchange:

  • Contact us within 30 days of delivery
  • Return the original item in its original condition
  • Specify the size or color you would like
  • If the new item costs more, you will be charged the difference
  • If the new item costs less, you will receive a refund for the difference

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will:

  • Arrange for a replacement or full refund
  • Cover the return shipping costs
  • Process your request within 24-48 hours
  • May request photos of the damage for our records

Please report damaged or defective items within 7 days of delivery for fastest resolution.

7. Return Shipping Costs

Standard Returns

For standard returns (change of mind, wrong size, etc.), return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Free Returns

We provide free return shipping for:

  • Defective or damaged items
  • Items sent in error by us
  • Wrong items received

8. Processing Time

Once we receive your return:

  • We will inspect the item within 2-3 business days
  • Refunds will be processed within 5-7 business days after approval
  • You will receive an email confirmation when your refund is processed
  • It may take additional time for the refund to appear in your account, depending on your payment method

9. Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

If we make significant changes, we will notify you via email or a notice on our website.

10. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us:

Address

123 Fashion Street, Suite 100
New York, NY 10001
United States